Delete your Certaze account
This page explains how to delete your account for Certaze — Certification Prep (the Android app and app.certaze.in), run by Certaze Technologies.
01How to ask
- In the app: Profile → Delete my account.
- Or by email: write to admin@certaze.in from the email address you sign in with, with the subject "Delete my account". You don't need to open or reinstall the app to do this.
We acknowledge your request within 72 hours. Once we've confirmed it's you, we erase your account within 7 working days.
02What we delete
- Your account and sign-in, including a Google sign-in link
- Your profile, and the study progress and scores stored in the cloud
- Your contact record with our email provider
Any copies left in encrypted backups are purged within 30 days.
03What we keep, and why
- Payment records, for 7 years, because Indian tax law requires it.
- Purchases made through Google Play: Google keeps its own records under Google's privacy policy.
- Analytics that are aggregate and not linked to your account.
- Server logs, for up to 30 days, after which they are deleted automatically.
04Before you delete
Your Pro pass does not renew, so there is nothing to cancel first. Deleting your account ends access to any Pro time you have left. If you are still within a refund window under our Refund Policy, ask for your refund before you delete.
05Only want to clear your progress?
In the app, Progress → Reset all data erases your study progress on your device and, when cloud sync is on (the default), in the cloud. Your account stays.
Data saved on your device is removed when you uninstall the app or clear your browser's site data.
Questions: admin@certaze.in · Privacy Policy